Our pledge to you, our customer
Murano Glass Sculptures respect your privacy. Our Internet site is designed to be of service to you. In order to provide you with the best products, timely information and quality customer service, we record a variety of information from your visit to our site. To better protect your privacy, we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used.
Your personal information: what we collect and how we use it
- At the time of your initial purchase from Murano Glass Sculptures, we collect your name, address, telephone number, email address and credit card information. After we have used this information to fulfill your order and to communicate with you about your order, we then use it to automatically place you on our e-mail newsletter list, unless you decide to unsubscribe at time of registration.
- On subsequent purchases from Murano Glass Sculptures, your subscription status will remain unchanged, unless you click the link to edit your subscription profile at the time your order is confirmed.
- Whether you are making a first purchase or any subsequent purchase, if you later decide that you want to be removed from a list , simply follow the instructions in the section "Unsubscribing" below.
- When you subscribe to our e-mail newsletters, we collect your e-mail address so that we can send you our e-mail newsletters with, special offers and updates about products, services and sale offers. You can unsubscribe from our e-mail newsletters at any time by clicking the unsubscribe link at the bottom of any electronic newsletter that you receive from us.
- Upon completing your purchase, we may present other offers via e-mail newsletters.
Unsubscribing
At any time you can unsubscribe to our newsletter/mailing list sending an e-mail to newsletter@murano-glass-sculptures.com, with the word REMOVE in the subject line.
Requests to be unsubscribed will be processed immediately. However you may receive additional newsletters for up to one week. Delays may occur if the e-mail address or postal address information you provide does not match the information in our database.
Links to/from Other Sites
To enhance your shopping experience, Murano Glass Sculptures may have links to other sites on the Internet that are owned by third party vendors and other third parties (external sites), or you may come to Murano Glass Sculptures from a link from an external site. These other web sites will have their own rules on privacy that you should review. Murano Glass Sculptures is not responsible for the privacy policies of external sites.
Cookies
Like all websites, Murano Glass Sculptures uses cookies, which assign an identification code to your computer. Cookies are files that your Web browser places on your computer´s hard drive. We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you. Cookies do not provide us with access to any credit card information.
About Cookies
Cookies are small text files by web servers to web browsers, and stored by the web browsers. The information is sent back to the server each time you view a page on the website and it allows a web site to identify and track its visitors.
Cookies on our website
We uses the following cookies on this website, for the following purposes:
- oscSid - This cookie is used by this website to identify you as a user between page loads. This allows this website to remember certain settings, like the contents of your shopping cart. This cookie is destroyed each time you close your browser.
Other third party cookies
When you use this website, you may also be sent the following third party cookies, which may be used for the following purposes:
- utma, utmb, utmc, and utmz – Google Analytics gathers anonymous data regarding visitors to this website, how many pages you view and how long you stay on the website. We use this information to improve the service we can offer you.
You can opt out of this service on all websites using this Google tool by visiting https://tools.google.com/dlpage/gaoptout - di, dt, loc, uid, psc, uvc, atuvc and uid - Addthis.com allows users to share pages easily with their social network. It also remembers your preferences of which services you like to share through (ie Twitter, Facebook etc). They do not allow access to any of your information stored on Social Networks.
You can opt out of this service on all websites using this AddThis too by visiting http://www.addthis.com/privacy/opt-out - datr, lu, locale, x-src– These cookies are set by Facebook and allow you to comment on our site from your Facebook account. No personal information is gathered from your Facebook account.
Disabling cookies
You may disable cookies on our website but it may result in you not being able to complete your purchase.
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Mozilla firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu “Files”> “Preferences”
- Privacy
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit Card details and Security
When you enter your credit or debit card details onto our website, we do not have access to those details and no details will be kept by our systems. We can access only sufficient information in order to process refunds.
Should you decide to re-purchase you will have to re-submit your payment card details. This is for YOUR security.
Where you have given your details to us via telephone, and we have processed it, any hard copy of that information is destroyed. However, our payment processes stores those details in an encrypted format so that we can process any repeat payments or refunds that are necessary. Murano Glass Sculptures will never process a transaction without first notifying you, and will immediately refund any payments that have been made in error.
Notice of Changes
Our privacy policy is subject to change without notice. At any time, you may visit our website to view the current policy.